Reliable partner

Service app provides global support 24/7

Vecoplan AG has developed ‘Live Service’ to get machines up and running again quickly in the event of a fault. This Industry 4.0 maintenance tool, which is unique in the sector, provides users with immediate online support. Vecoplan has now extended this service tool with the addition of an app. With this app, customers can contact the service team quickly, easily and directly via their mobile devices – globally and 24/7. This ensures high availability of all machines, and, with the Westerwald machine builder, customers have a reliable partner at their side.

The new app is part of Vecoplan’s Live Service package and can be downloaded free of charge using the iOS and Android operating systems. After approval, customers can trigger a request at any time. Thanks to the Live Service link, all data relevant to the machine components, such as filling level, speeds, operating hours, drives and current consumption, are displayed on the smartphone or tablet. This gives the responsible plant superintendent or works manager an overview of all system functions, enabling him to monitor them and take action in good time. Important documents, such as the operating manual, can also be accessed via the app. 

The application can also be used without the Live Service package. This places customers in the comfortable position of being able to respond immediately in the event of operating faults and to trigger a request without delay. The app also makes it possible to communicate online, to provide detailed information on existing faults and to upload photos directly. The service team is therefore well-informed and is able to act immediately. With or without the package, once he has initiated his request, the user is informed without delay of its progress and how long it will take.


Related articles:

Issue 02/2019 After-sales service without delay

Service from Vecoplan for maximum support and machine availability

What is the key to a good manufacturer-customer relationship? “There’s a clear answer: trust,” says Markus Claudy, head of the Service/Parts division at Vecoplan. The company, which is based in Bad...

Issue 02/2022 Energy from Waste

FBSerwis opts for a powerful pre-shredder from Vecoplan to process domestic waste

Does it make sense to dump waste into landfills? This not only harms the environment, it squanders valuable resources and takes up a lot of space. Waste can be put to good uses, for example generating...


Vecoplan – VRZ shredder for pre-shredding in recycling plants and primary industry

The stand-out feature of the Vecoplan VRZ shredder is its rotor – instead of conventional cutting tools, it is equipped with sickle-shaped ripping teeth, which safely break up and shred even bulky...

Issue 06/2022 Mastering diversity with a modular system

Vecoplan shredders: A modular system for custom solutions

Manufacturers of shredding equipment frequently have to deal with very special customer requirements. For this purpose, they modify components like rotors, cutting tips, counter knives and screens to...

Issue 05/2022 A great opportunity to actively shape change

Vecoplan helps processors to implement the circular economy

The production of goods and commodities generates harmful emissions that increase the natural greenhouse effect. This inevitably leads to temperature changes with far-reaching consequences for the...