Eriez® has invested millions into spare parts inventory within its recently expanded Service and Repair Center to meet increased demand and help customers keep production moving, according to John Klinge, Eriez Director of Strategic Sales-Aftermarket. “Our focus is on increasing ‘smart inventory’ every year,” Klinge says. “This means the parts we stock can be sold as spare parts, used for repairs or incorporated in new equipment builds. This approach reduces turnaround time for repairs, speeds up delivery of new equipment and minimizes downtime when a customer must replace a part.”
While Eriez can ship sparts quickly, sometimes even next-day, the company’s service team encourages customers to be proactive to ensure they maintain optimum productivity. “We always suggest that customers keep a supply of wear parts and highly customized components on-hand,” says Klinge.
The Eriez Service and Repair Center is located at the company’s Wager Road plant near its corporate headquarters in Erie, Pennsylvania. In addition to spare parts, Eriez’ Service and Repair Center offers a 24/7 service hotline, on-site field service equipment remanufacturing and full “as new” warranties.