Reliable partner

Service app provides global support 24/7

Vecoplan AG has developed ‘Live Service’ to get machines up and running again quickly in the event of a fault. This Industry 4.0 maintenance tool, which is unique in the sector, provides users with immediate online support. Vecoplan has now extended this service tool with the addition of an app. With this app, customers can contact the service team quickly, easily and directly via their mobile devices – globally and 24/7. This ensures high availability of all machines, and, with the Westerwald machine builder, customers have a reliable partner at their side.

The new app is part of Vecoplan’s Live Service package and can be downloaded free of charge using the iOS and Android operating systems. After approval, customers can trigger a request at any time. Thanks to the Live Service link, all data relevant to the machine components, such as filling level, speeds, operating hours, drives and current consumption, are displayed on the smartphone or tablet. This gives the responsible plant superintendent or works manager an overview of all system functions, enabling him to monitor them and take action in good time. Important documents, such as the operating manual, can also be accessed via the app. 

The application can also be used without the Live Service package. This places customers in the comfortable position of being able to respond immediately in the event of operating faults and to trigger a request without delay. The app also makes it possible to communicate online, to provide detailed information on existing faults and to upload photos directly. The service team is therefore well-informed and is able to act immediately. With or without the package, once he has initiated his request, the user is informed without delay of its progress and how long it will take.


Related articles:

Issue 2019-02 After-sales service without delay

Service from Vecoplan for maximum support and machine availability

What is the key to a good manufacturer-customer relationship? “There’s a clear answer: trust,” says Markus Claudy, head of the Service/Parts division at Vecoplan. The company, which is based in Bad...

Issue 2018-06 Processing of waste materials for recycling

Vecoplan presents efficient environmental and recycling technologies at Pollutec

Vecoplan is one of the leading suppliers of environmental technologies for recycling and processing waste materials. Visitors to the Pollutec trade show in late November will have a chance to get a...

Issue 2018-02

Vecoplan: From solid lumps to granulate

Vecoplan AG, the pioneers of shredding technology, will exhibit at IFAT 2018, the world’s leading trade show for environmental technologies which will take place in Munich from May 14 to 18. Among...

Issue 2021-03 Support from afar

Online commissioning provides fast help despite the pandemic

“The pandemic presented us with quite a few challenges,” says Jochen Pfeil, reflecting on the past months. Jochen is the Head of Vecoplan’s Service Division located at Bad Marienberg in the...


For an environment worth living in

Recycling is a long-term solution aimed at reducing plastic waste. Meaningful ways of recycling used material will be on display at the K 2019, which is due to be held from 16 to 23 October in...